Privacy Policy
Your privacy matters to us. This policy explains how Foxwood Property Solutions collects, uses and protects your personal information when you use our website or contact us.
Who We Are
This website is operated by Foxwood Property Solutions Limited, a company registered in England and Wales.
Company Number: 17068099
VAT Number: 522 3992 88
Trading names:
Foxwood Property Solutions
Foxwood Bathrooms
Foxwood Verandas
Foxwood Property Solutions
Foxwood Bathrooms and Foxwood Verandas are trading names of Foxwood Property Solutions Limited
Business Address: Ground Floor Wessex House Pixash Lane Keynsham BS31 1TP
Email: [email protected]
Website: www.foxwoodpropertysolutions.co.uk
Foxwood Property Solutions Limited is the data controller responsible for the personal information described in this Privacy Policy.
Informations We May Collect
Depending on how you interact with us, we may collect information including:
• Your name
• Home, property or business address
• Email address
• Telephone number
• Details about your property
• Details of work, maintenance or projects you enquire about
• Photographs, videos, plans or other information relating to your property or proposed work
• Quotations, invoices and payment information
• Records of correspondence with us
• Information submitted through our website enquiry forms
• Information provided during telephone calls, emails, SMS messages or other communications
• Information relating to ongoing maintenance arrangements or Home Care Plans
• Website usage information, such as pages visited, device information, approximate location derived from an IP address and how you arrived at our website
• Marketing and advertising information, where applicable We only collect information that is reasonably necessary for operating our business, responding to enquiries and providing our services.
How we collect your Information
We may collect personal information when you:
• Complete an enquiry or contact form on our website
• Telephone, email or message us
• Request a quotation
• Arrange a property visit or survey
• Become a customer
• Enter into a maintenance or service arrangement with us
• Communicate with us while work is being carried out
• Interact with our advertisements or social media
• Visit or use our website
• Leave a review or provide feedback
We may also receive information through third-party platforms used to manage enquiries, advertising, customer relationships and business administration.
How we use your Information
We may use your personal information to:
• Respond to enquiries
• Contact you regarding work you have asked us about
• Arrange surveys and appointments
• Prepare quotations and estimates
• Plan and carry out property maintenance, repairs and improvement work
• Manage ongoing customer relationships
• Manage Home Care Plans and planned or reactive maintenance
• Issue contracts, invoices and other business documentation
• Process and record payments
• Provide customer support and aftercare
• Maintain appropriate records of work carried out
• Manage warranties and guarantees
• Improve our services and website
• Understand how visitors use our website
• Measure the effectiveness of our advertising
• Send marketing communications where permitted
• Meet our accounting, tax, insurance and legal obligations
• Establish, exercise or defend legal claims where necessar
Our Lawful Bases For Processing
Under UK data protection law, we must have a lawful reason for processing personal information. Depending on the circumstances, we may rely on:
Contract - where processing your information is necessary to provide a quotation, take steps at your request before entering into a contract, or provide services you have agreed to purchase.
Legitimate interests - where processing is reasonably necessary for running and improving our business, managing customer relationships, protecting our business and providing an effective service, provided those interests do not override your rights.
Legal obligation - where we are required to retain or process information to comply with legal, accounting, taxation or regulatory requirements.
Consent - where we have specifically asked you to consent to a particular use of your information, including certain marketing or website tracking activities where required.
Where processing is based on consent, you can withdraw that consent at any time
Customer Relationship Management
We may use customer relationship management and business management software to record and manage enquiries, quotations, appointments, communications and customer relationships.
This may include information you submit through our website being transferred into our CRM system so that our team can respond to and manage your enquiry.
We currently use GoHighLevel and other business software and service providers to support these activities
Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with trusted organisations or individuals involved in providing or supporting our services, including:
• Employees and authorised members of the Foxwood team
• Subcontractors and specialist trades
• Suppliers and merchants
• Professional advisers, accountants and insurers
• IT, website, CRM and communications providers
• Payment and accounting service providers
• Marketing and advertising service providers
• Analytics providers
• Regulators, government bodies, law enforcement agencies or other parties where required by law
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
Other Foxwood Businesses
Foxwood Property Solutions Limited also operates the trading names:
Foxwood Bathrooms and Foxwood Verandas.
Where appropriate, an enquiry may be directed to the relevant Foxwood service where this is necessary to respond to your request or where you have asked about another Foxwood service.
Your information will not be sold to another organisation for this purpose
Marketing
We may contact existing customers or people who have made enquiries about relevant Foxwood services where permitted by law. Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us at [email protected]
Stopping marketing communications will not prevent us from contacting you about an existing enquiry, quotation, project, invoice, maintenance arrangement or other service-related matter
Cookies, Analytics and Advertising
Our website may use cookies and similar technologies. These may include:
• Strictly necessary cookies required for the website to operate
• Analytics technologies used to understand website performance and visitor behaviour
• Advertising and measurement technologies
• Technologies associated with Google services
• Technologies associated with Meta/Facebook advertising
• Technologies associated with our website and CRM system
Where consent is legally required, non-essential cookies and similar technologies should not be activated until you have made your choice through our cookie consent system.
You can change or withdraw your cookie preferences through the cookie controls available on our website. Further information about the specific cookies and technologies in use may be provided in our Cookie Policy or cookie preference centre
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to people and service providers who reasonably need it for legitimate business purposes. However, no internet-based system can be guaranteed to be completely secure
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, insurance and business obligations.
Retention periods can vary depending on the type of information and our relationship with you. For example, information relating to completed work, contracts, quotations, invoices, payments and guarantees may need to be retained for several years for accounting, taxation, insurance, warranty or legal purposes
Information that is no longer required will be securely deleted or anonymised where appropriate.
International Data Transfers
Some of the technology and service providers we use may process or store information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place where required by UK data protection law
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we use your information in certain circumstances
• Object to certain processing
• Request transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent These rights are subject to certain legal conditions and exemptions. To exercise your rights, please contact [email protected]. We may need to verify your identity before responding to a request
Complaints
If you have a complaint or concern about how we collect, use, store or protect your personal information, please submit your complaint by email to [email protected].
We aim to acknowledge and deal with complaints within 48 hours during our normal working week. Where a complaint requires further investigation, we will keep you informed and respond as soon as reasonably possible.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.
Third Party Websites
Our website may contain links to websites operated by other organisations, including other Foxwood websites and external partners. We are not responsible for the privacy practices of third-party websites. You should review their privacy information when visiting those websites.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information. The latest version will be published on this website and the date at the top of this page will show when it was last updated
Contact Us
If you have any questions about this Privacy Policy or how Foxwood Property Solutions Limited handles your personal information, please contact:
Foxwood Property Solutions Limited
Ground Floor
Wessex House
Pixash Lane
Keynsham BS31 1TP
Email: [email protected]
Proudly local
Part of Our Community
Foxwood is proud to be part of the Bath and Bristol community and to support organisations
making a positive contribution locally.
Proud Partner
Bath Rugby
Bath Rugby Is a proud partner of Foxwood
Proud supporter
BillyChip
Foxwood supports Billychip on a monthly basis, Helping support the charity's work with people with people experiencing homelessness.
GET IN TOUCH
TELL US ABOUT YOUR PROJECT
Whether it's a repair that needs sorting or a project you've been putting off,
tell us what your property needs and we'll take it from there.
Foxwood Property Solutions Limited
Registered in England and Wales · Company No. 17068099 ·
VAT No. 522 3992 88
Registered Office: Wessex House, Pixash Lane, Keynsham, Bristol, Bath and North East Somerset, BS31 1TP
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